|
COMPTIA A+
La certificazione CompTIA A+ intende validare le competenze necessarie per operare professionalmente nell'ambito del supporto tecnico informatico Hardware, Software e di Rete.
di padroneggiare rapidamente le tecniche di riparazione e manutenzione del PCQuesta certificazione internazionale, riconosciuta in tutto il mondo, è indipendente dai produttori e dunque trasversale alle varie tecnologie informatiche. CompTIA A+ certifica le abilità di un tecnico nell' installazione, configurazione, diagnostica, implementazione e manutenzione dei sistemi Operativi. La CompTIA A+ è una grossa opportunità di crescita professionale e di certificazione delle proprie competenze tecniche sistemistiche.
La certificazione CompTIA A+ si sviluppa in tre differenti percorsi. Tutti i candidati devono ottenere la certificazione CompTIA A+ Essentials (esame 220-601), per poi scegliere il proprio percorso in base alla qualifica che si intende ottenere:
1) IT Technician
Per i candidati che intendono fornire supporto in ambienti tecnologici aziendali caratterizzati da un alto grado di interazioni faccia a faccia con il cliente. I potenziali profili sono amministratori IT, tecnici PC e tecnici Field Service (coloro che prestano la loro opera sia stabilmente nelle imprese che a domicilio), oltre a profili non tecnici che richiedono semplicemente la conoscenza dei problemi di riparazione dei computer. L’esame richiesto per ottenere questa qualifica è il 220-602.
2) Remote Support Technician
Per i tecnici di supporto a distanza, responsabili della gestione e manutenzione remota dell’infrastruttura IT del cliente. Un tecnico a distanza lavora spesso in un ambiente di call center in cui risolve i problemi di connettività e del sistema operativo tramite telefono o Internet. L’esame richiesto per questa qualifica è il 220-603.
3) Depot Technician
Si occupa essenzialmente di risolvere problemi di hardware. Il Tecnico Hardware generalmente cura l'installazione, la configurazione e la manutenzione di PC e periferiche all'interno dell'azienda. L’esame richiesto è il 220-604.
SYLLABUS
CompTIA 220-601 (CompTIA A+ Essentials)
Getting started with PC hardware support
- Computer components overview
- Hardware, software, and _ rmware
- Troubleshooting models
Operating systems
- Operating system fundamentals
- Directory and _ le management
Electricity and power supplies
- Electrical safety
- Power supplies
- Power supply troubleshooting
CPUs and motherboards
- Central processing units (CPUs)
- Packaging, slots, and cooling techniques
- Motherboards and system cases
- Motherboard troubleshooting
Basic Input/Output System
- BIOS and CMOS
- The POST process
- BIOS and POST troubleshooting
Memory systems
- Memory
- Memory packaging
- Memory troubleshooting
Bus structures
- Buses
- Host system interaction
- The PCI bus
- Video buses
Expansion cards
- Drive adapters
- Video cards
- Sound cards
- Internal modems
- Expansion card troubleshooting
Ports, connectors, and cables
- Serial and parallel ports, cables, and connectors
- Keyboards, mice, and pointing devices
- USB ports, cables, and connectors
- FireWire ports, cables, and connectors
- Infrared and Bluetooth wireless ports
- Multimedia ports, cables, and connectors
- Port, cable, and connector troubleshooting
Data storage devices
- Hard drives
- Optical drives
- Removable storage devices
- Storage device troubleshooting
Video and multimedia input/output devices
- Cathode ray terminals
- LCDs and other video technologies
- Sound input and output devices
- Scanners and cameras
Printers
- Dot matrix printers
- Inkjet and related printer technologies
- Laser printers
- Other types of printers
Portable computers and devices
- Notebook computers
- Handheld computers
- Monitoring and management
- System monitoring
- System management
Operating system troubleshooting
- The Windows boot process
- System troubleshooting
Connecting computers
- Networking concepts
- Wired network connections
- Wireless network connections
- Network architectures
Networking computers
- Network communications
- Addressing
- Internet connections
- Network installation
- Network troubleshooting
Security
- Operating system security
- Security hardware
- The human aspects of security
Windows installation and upgrades
Safety
- Safety and hazards
- Safe work practices
- Disposing of computer equipment
Troubleshooting and maintaining a PC
- Professionalism and customer satisfaction
- Tools and software
- Preventative hardware maintenance
CompTIA 220-602 (CompTIA A+ IT Technician)
Power systems
- Power supplies
- Power conditioning and management
- Power supply troubleshooting
CPUs and motherboards
- CPU and motherboard installation
- Motherboard troubleshooting
Memory systems
- RAM installation
- Memory troubleshooting
Expansion cards
- Host system interaction
- Expansion card installation
- Laptop expansion device installation
- Legacy device installation
- Expansion card troubleshooting
Data storage devices
- Hard drives
- Optical drives
- Removable storage devices
- Tape drives and backup systems
- Storage device troubleshooting
Ports, connectors, and cables
- Serial and parallel ports, cables, and connectors
- Keyboards, mice, and pointing devices
- USB ports, cables, and connectors
- IEEE 1394 ports, cables, and connectors
- Infrared and Bluetooth wireless ports
- Multimedia ports, cables, and connectors
- Port, cable, and connector troubleshooting
Printers and scanners
- Printing technologies
- Printers
- Scanners
Display devices
- Monitors
- Troubleshooting and maintaining display devices
Portable computers and devices
- Communication connections
- Component replacement
- Portable computer power sources
Operating system management
- Directory and _ le management
- System management
- The Registry
Operating system monitoring
- System monitoring
- Event monitoring
OS maintenance and troubleshooting
- Operating system maintenance
- Operating system troubleshooting
LAN networking
- Networking con_ guration
- Resource sharing
Internet connections
- Internet connectivity
- Network protection
Network troubleshooting
- Network problem resolution
Security
- Local security
- Auditing and logging
- The human aspects of security
Maintaining the PC environment
- Safety and hazards
- Professionalism
|
CompTIA 